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Microsoft Dynamics CRM

Lessons Learned from Enterprise CRM Deployments

View this presentation on my experiences implementing Dynamics CRM at enterprise-level corporations during the last six years. I presented this session on 3 March 2014 at the Microsoft Convergence 2014 – CRM Partner Connections PreGAME Event in Atlanta, Georgia. Click on the image below or this link to view the presentation via Slideshare.

Customer Viewpoint: Lessons Learned from Enterprise CRM Deployments

Customer Viewpoint: Lessons Learned from Enterprise CRM Deployments

Session Abstract: Join this session to hear directly from Tim Thorpe of Black & Veatch as he shares his lessons learned from working with Dynamics CRM at a couple of large organizations. Tim’s perspective on implementing and supporting Dynamics CRM at two large organizations may help guide your next project. He will also share his plans for future CRM endeavors from the eyes of a customer. Black & Veatch is an employee-owned, global leader in building Critical Human Infrastructure in Energy, Water, Telecommunications and Government Services. Since 1915, the company has helped clients improve the lives of people in over 100 countries through consulting, engineering and construction projects. – Presented by Tim Thorpe, Director of Digital Content, Global Marketing & Communications, Black & Veatch

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About Tim Thorpe

Tim has worked with business application implementations at large, multinational corporations since 1992. His experience includes using software like Dynamics CRM to implement enterprise business solutions. Learn more about Tim at http://TimThorpe.org

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